Privacy Policy – TCL Kenya Shop

At TCL Kenya Shop, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit our website tclkenyashop.com or purchase our products.

Information We Collect

We may collect the following information when you interact with our site:

• Personal details you provide when creating an account or placing an order (name, email, phone number, delivery address).
• Payment information, such as M-PESA or card transaction details, used only for processing your orders.
• IP address, browser type, and device information for security and analytics purposes.
• Comments or reviews you submit on our site.

How We Use Your Information

• To process and deliver your orders efficiently.
• To communicate order updates, promotions, and service notifications.
• To improve our website experience and provide personalized recommendations.
• To detect and prevent fraud, spam, and unauthorized access.

Cookies

We use cookies to enhance your browsing experience, remember your login details, and track website usage for analytics. Cookies do not store sensitive payment information. You can choose to disable cookies in your browser settings, but some features of the site may not work properly.

Sharing Your Information

We do not sell your personal data. Your information may be shared with trusted third parties for purposes such as:

• Order fulfillment and delivery services.
• Payment processing providers.
• Customer support services.
• Legal compliance if required by law.

Data Retention

We retain your personal information only as long as necessary to fulfill your orders, provide services, comply with legal obligations, or resolve disputes. Customer account data can be updated or deleted upon request.

Your Rights

• You can request access to the personal data we hold about you.
• You can request corrections or deletions of your personal information.
• You can opt-out of marketing communications at any time.

Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed securely through trusted payment gateways.

Embedded Content & Third-Party Services

Our website may include links or embedded content from trusted sources. Interactions with these external services are subject to their own privacy policies. We encourage you to review them before providing personal information.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us via our Contact Page or email us at support@tclkenyashop.com.

By using TCL Kenya Shop, you consent to the practices described in this Privacy Policy.