Terms & Conditions

Please read these Terms & Conditions carefully before using TCL Kenya Shop. Your use of our website and purchase of products constitutes acceptance of these terms.

✔ General

TCL Kenya Shop provides online sales of TCL electronics and accessories. By using our site, you agree to comply with these terms. We reserve the right to update these Terms & Conditions at any time.

✔ Product Information

We strive to provide accurate descriptions, images, and pricing. However, we do not guarantee that all details are error-free. Prices and availability are subject to change without notice.

✔ Orders & Payments

Orders are processed through our secure checkout. Payment is accepted via M-PESA Paybill: 247247, Account: 239210. By placing an order, you confirm your purchase and agree to provide accurate billing and shipping information.

✔ Shipping & Delivery

Delivery is available within Nairobi for free and nationwide via trusted courier partners. Fees and timelines vary by location. Refer to our Shipping & Delivery page for details.

✔ Returns & Refunds

Returns are accepted within 7 days of delivery for eligible products. Refunds are processed via the original payment method (M-PESA Paybill: 247247, Account: 239210). Items must be unused and in original packaging.

✔ Warranty

All products are covered by the manufacturer’s warranty. Warranty claims must be processed through TCL Kenya Shop support within the warranty period.

✔ Limitation of Liability

TCL Kenya Shop is not responsible for indirect, incidental, or consequential damages arising from the use of products. Our liability is limited to the purchase price of the product.

✔ Contact

For any questions regarding these Terms & Conditions, please contact us at:
Email: info@tclkenyashop.com
Phone: 0716 001 000

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