Warranty Policy

✔ Warranty Coverage

All TCL products purchased from TCL Kenya Shop are covered under manufacturer’s warranty. Coverage includes defects in materials or workmanship under normal use.

✔ Warranty Duration

The standard warranty period is 12 months from the date of purchase unless otherwise stated on the product packaging or invoice.

✔ How to Claim Warranty

To claim warranty, contact our support team via email at info@tclkenyashop.com or call 0716 001 000. Provide your invoice, product details, and a description of the issue. Our team will guide you through repair or replacement procedures.

✔ Warranty Conditions

• Warranty applies only to products purchased from TCL Kenya Shop.
• Warranty is void if the product has been tampered with or used incorrectly.
• Damage caused by accidents, misuse, or natural disasters is not covered.
• Keep your invoice and packaging as proof of purchase for warranty claims.